The service dept did a good job, helped me solve my issue and were a pleasure to work with. I would NOT recommend Smithtown Chevrolet Sales Dept to anyone. Unprofessional obnoxious individuals and since its not a single individual Id say its a culture that is tolerated.
This recall took MONTHS. I don't think this should have taken that long. To be honest I don't even know if anything was done to make a difference. Concerning is the fact that the batteries could have burned or melted while my family and I were driving around all that time in it. Each time coming in I was told a "software upgrade" was being done. At this latest service appointment I was told the "LAST TIME" upgrade just performed was suppose to "FIX" it. I hope so.
We knew what we wanted when we headed to the dealership. So we left a deposit to reserve our truck. While awaiting on it to be delivered to the dealership I had some questions for my salesman. 3 separate messages were sent to his vm. With no returned call. Felt as the deal was sealed no reason to call me back. So I call the sales manager to complain, his response was ���oh that���s not like him���. That was all. Then called again after picking up my vehicle to inquire about the gm extended warranty. To this day I never got a call back. I wound up purchasing it online-