748 Reviews Found
Confirmed Sales Customer
This was the second vehicle I got from Kitty since September! She has been such a pleasure to work with. She made the process easy, and did everything she could to get us the cars we wanted at the best price. She’s a gem!
Jaime C.
ST JAMES
Business Response
Jaime, thank you for your kind review; we are happy to pass along your comments to the team here at North Shore Chevrolet of Smithtown! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Left car all day for a 930am apt. Oil change and tire rotation. Not ready till 5pm
Robert H.
PATCHOGUE
Business Response
Robert, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (631) 265-6000 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
Got car inspection completed. Kathy was very friendly and helpful. Car was done and ready when she said it would be.
Margaret F.
ST JAMES
Business Response
Margaret, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Tracy, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Andrew, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Dan was an amazing salesman, best car buying experience I’ve ever had. He took the time to be sure this was the car I wanted and was just genuinely kind and easy to talk to. Every interaction I had at the dealership was pleasant!
Kayla T.
MIDDLE ISLAND
Business Response
Kayla, we're happy you found our staff to be so supportive during your experience here at North Shore Chevrolet of Smithtown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
I had the pleasure of working with salesman Jimmy Calobrisi, Manager Wayne Stevens and Financial Manager John Bracken. The three went above and beyond in helping me get the exact car I was looking for. The car had to be ordered from the factory and they consistently checked in with me and gave me updates as soon as possible. The car came in when expected and I couldn't be happier with the car. Most people dread dealing with dealerships, but after this experience, I feel the opposite. I would highly recommend this dealership and working with these three gentleman.
Kori C.
MIDDLE ISLAND
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I was having intermittent problems with my key getting stuck in the ignition on my Colorado. I brought the truck in once and the problem still persisted. On the second visit Danielle Lux took ownership to make sure the problem was rectified which it was. Another successful visit with the service team.
Robert B.
KINGS PARK
Business Response
Robert, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
Larry was an excellent salesman, experienced, and easy to work with, would recommend him again to anyone looking for a Chevy
Thomas S.
RONKONKOMA
Business Response
Thomas, thanks for your praise and kind comments about Larry. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Thanks again for the recommendation, and have an amazing day!
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Confirmed Sales Customer
Joe Gutilla was awesome. I felt very comfortable working with him. He was knowledgeable, professional and respectful. He made my car buying experience a pleasure. He listened to what I wanted and made appropriate recommendations for my budget. Would definitely recommend Joe and Smithtown Chevy to others looking for a new car.
Kathleen M.
SMITHTOWN
Business Response
Kathleen, we're happy you found our staff to be so supportive during your experience here at North Shore Chevrolet of Smithtown. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
The staff is the most friendly& Accommodating. I was Fast and Out but if I needed they also had a loan a car on hand for me, in case I needed to grab my kids from school
Joseph D.
COMMACK
Business Response
Joseph, we're happy you found our staff to be so supportive during your experience here at North Shore Chevrolet of Smithtown. We hope you have a great day!
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Confirmed Service Customer
Pretty good work. Had everything done on time
James B.
PORT JEFF STA
Business Response
James, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Very professional and efficient. Kathy was great. She is very personable and provided great service.
John S.
SMITHTOWN
Business Response
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
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Business Response
Richard, thank you for taking the time to leave a review for us at North Shore Chevrolet of Smithtown. We're happy we could meet your expectations! Thank you again for choosing North Shore Chevrolet of Smithtown and we hope to see you again.
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Confirmed Service Customer
Service Advisor Kathy Altamura - always customer focused and detail oriented-was invaluable in determining what was needed in this heavy service visit. My Camaro was in the shop for awhile. Kathy went above and beyond in helping me with my transportation challenge getting to/from NYC. Technician Dave R. Has been taking care of both my cars for years. He is why they remain in top condition! His thorough inspection showed suspension work needed now. Along with other fluid changes and routine servicing. I trust Dave implicitly. He has always looked out for me and what really needs to be done and what doesn’t. He takes great care of my two “babies”. My team at Smithtown Chevy team is why I keep coming back!!
Michael W.
NEW YORK
Business Response
Michael, we're happy you found our staff so supportive during your experience here at North Shore Chevrolet of Smithtown. We hope to be of service to you again in the future. Best wishes, North Shore Chevrolet of Smithtown
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Confirmed Sales Customer
My experience started off rough due to the sales manager Rob who was unprofessional and inappropriate however my salesman Ronnie was amazing to care of all of my needs and went out of his way to help me I was extremely pleased with him and his performance and my vehicle that he chose for me
Deana P.
BAYSHORE
Business Response
We appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (631) 265-6000.
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Business Response
Caryn, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
This wasn’t our first time getting into a new car with this dealership. Each time seems to be better than the last. Ronnie LaSerra Jr. helped us. He very knowledgeable, had a whole bunch of hustle and we worked out a very fair deal. What can sometimes be a rather stressful experience, Smithtown Chevy is second to none at making their customers feel comfortable, valued and appreciated.
Jonathan B.
SMITHTOWN
Business Response
Jonathan, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Danielle my service advisor is great. Available tranny tech and parts took a week and a half(Thanksgiving included) This is my 2nd Silverado with you and was thinking a new ,I even scheduled on red tag Saturday then I cancelled. And I have a hot referral but he's not interested if service cannot supporr what is sold.
Douglas S.
FARMINGVILLE
Business Response
Douglas, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (631) 265-6000 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Absolutely terrible customer service by Cathy and Fran. Condescending tones with clients and just disgusting rude.
Leo C.
RONKONKOMA
Business Response
Leo, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (631) 265-6000 so we can work towards a resolution.