Sales person went over and above to make sure deal went smoothly. Was out of town when car came in and was told it would not be a problem for the car to wait a week for us to complete deal when I returned home.
John, we strive for 100% satisfaction, and it is great to see you had such a positive experience at North Shore Chevrolet of Smithtown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My first experience witch i thought was very poor...my wife and i went into the showroom all the sales reps were busy with customers and that is great. My wife and i stood around waiting for someone to greet us and that did not happen. Then i told my wife to check out the corvette that was in the showroom she went in and did know how to get out..i was on the outside and i tried opening the door from the outside then the car alarm went off then someone shut the alarm and my wife was able to get out and then still nobody greeted us.. We were there fo a good 20 minutes at this point... Again the sales reps were busy with customers but not one manager or other people that were standing behind the big desk approached us... very lucky i had patients
Danny, thank you for taking the time to leave us feedback about your experience with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
I have been very happy with my leased Chevy trailblazer. , however , now that I wanted to purchase the vehicle… after spending 3 hours at dealership. I was told you couldn’t accept bank check and I was to take it up with GMC.. I left infuriated..seems you only do financing?! And you would have charged me an additional amount of $995.00!!!!! What nerve!.. I spoke with GMC and they are gladly doing my purchase… after being a loyal customer for many years. I will no longer be a part of your dealership for service or any future purchases. Margaret…
Margaret, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (631) 265-6000. We look forward to hearing from you.
Back in May I purchased a lease on a Chevy Equinox. I was given the wrong vehicle. I told the salesman exactly the options I want and when I drove the car out it didn't have the safety features I asked for.
Excellent service while.I waited for my oil change the only complaint was the expense of the oil change! $100.00 is ridiculous other dealerships with other brands of cars offer loyalty programs with Free oil changes I am thoroughly disappointed in Chevrolet/GMC
I'm a believer in "Trust but Verify". I took my Chevy in for an oil change and had received a coupon from Chevrolet to also get a "FREE" tire rotation at the time of service. I made a mark on my front right tire and when my service was completed and paid for, I received my receipt that said the oil change was done along with my "FREE" tire rotation. Well, when I checked my front right tire, the mark I made was still there which means the "FREE'" tire rotation was NOT DONE. It makes me wonder if my oil filter was actually changed AND if my oil was also changed. I'm disappointed in this dealership as it makes me wonder if this has actually happened in the past. I even purchased my vehicle at this dealership and wonder how they can treat their customers like this
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (631) 265-6000 to discuss your concerns, as your satisfaction is of utmost importance to us.