750 Reviews Found
Confirmed Sales Customer
We were treated like old friends; they took every opportunity to make it a pleasant and informative experience.
Lois C.
MATTITUCK
Business Response
Lois, we are very happy to have provided you with such a positive experience. We hope you have a great day!
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Business Response
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Danielle is really nice and helpful. Only two issues I had was that last time I was there I was told the debit card was not charged 3% service fee. I know for a fact that I was told that last time, I tried my debit card and it was declined since I had not used it in a very long time. I was brought behind the counter, so I know what I was told. Was disappointed I had to pay the fee this time if I used debit card, might as well use credit card since I am being charged either way. The other issue was I am very allergic to candles. had a really bad allergic reaction due to the candle burning. They should not have a floral candle burning at 8 am. Many people cannot handle it, sales people in the showroom said they were not able to handle it since the smell carried all the way through. There were many people sneezing saying their allergies, I bet it was the candle. Nice they are trying to make it smell nice, but should really think about it.
Lindsay S.
RONKONKOMA
Business Response
Lindsay, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at (631) 265-6000 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Sales Customer
Bought a new vehicle from Joe. Very helpful throughout process and when I would call for his help. Good experience overall
Jonerik B.
HAUPPAUGE
Business Response
Jonerik, we're happy you found our staff to be so supportive during your experience here at North Shore Chevrolet of Smithtown. Thank you, and have a fantastic day!
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Confirmed Sales Customer
Never a problem at Smithtown Chevy. Fast friendly service.
Jerry L.
EAST ISLIP
Business Response
Jerry, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
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Confirmed Service Customer
You had my truck for three weeks. Took a long time to get parts
Dianne R.
BRENTWOOD
Business Response
We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!
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Confirmed Service Customer
the service department excels in their workmanship,...completely satisfied with any services my car receives!!
Margaret C.
S SETUAKET
Business Response
Margaret, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're happy you found our staff to be so supportive during your experience here at North Shore Chevrolet of Smithtown. We hope you have a great day!
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Business Response
Jennifer, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I purchased my Chevy Trax new in 2015 and Smithtown Chevy has always satisfied my service needs.
Mark Z.
SELDEN
Business Response
Mark, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
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Business Response
Frank, thank you for your kind review; we are happy to pass along your comments to the team here at North Shore Chevrolet of Smithtown! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The service was fine, staff was responsive when I arrived. However, the process for scheduling a service appointment should be easier. Currently, five weeks lead time is required for an appointment. This is less than optimal.
Edward M.
RONKONKOMA
Business Response
Edward, we always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Had a 9am appointment on a Saturday for an oil change & tire rotation. They knew I was waiting for the car & was out in a little over an hour. The process was quick & everyone I encountered was helpful and kind.
Ann-Marie C.
SELDEN
Business Response
Ann-Marie, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I arrived early and they were ready for me. Danielle Lux greeted me and my Camaro. Started the paperwork for Dina Gasparini. Spoke with Dina, talked about cars and she is a wonderful person, very personable. I dont get treated like this at my other car dealerships I visit with my other cars. It always feels like family at Smithtown. And your dealership is the farthest from my home than the other. My service took less than an hour, and I truly appricate that. Thanks
Leigh G.
BELLMORE
Business Response
THANK YOU MR.GARRY
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Confirmed Service Customer
I went in for a warranty part replacement, oil change and tire rotation. I guess when you rotate the tires you don’t rebalance them, so now at high speeds 55-70 the car shakes/vibrates and you can feel it in the steering wheel. Sounds like a short cut to me.
Brian R.
PORT JEFFERSON
Business Response
Brian, Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (631) 265-6000 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
As usual my vehicle was serviced in a timely manner while I waited. I was made aware of the need for additional routine maintenance which was performed during this visit.
Amelia V.
MILLER PLACE
Business Response
Amelia, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Service Customer
The service dept was first class and explained everything
Richard M.
NESCONSET
Business Response
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
I’m having issues with my radio. Everyday it turns off while I’m driving doesn’t come back on till I park it and get back in it later. Now the volume blast on when I’m driving then re boots it self back on. Everyday this happens. They said they shouldn’t fine the problem and sent me on my way.
Kevin F.
SOUND BEACH
Business Response
Good morning Kevin. As you recall we advised you we are unable to duplicate the concern. We did scan all the related modules for codes, radio, human interface, body control etc. Checked for software updates and also looked for related bulletins. None apply. unfortunately, we cannot make any attempted repairs without duplicating concern and isolating cause. Please contact me at any time and we'll make every attempt.to duplicate and correct concern for you.
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Confirmed Service Customer
They’re always so very nice to me, Dina always lets me know when things are due!
Lois G.
WANTAGH
Business Response
Lois, we're happy you found our staff to be so supportive during your experience here at North Shore Chevrolet of Smithtown. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Not much to tell. Oil change performed while I waited. On an hour, I was on my way
Josephine J.
KINGS PARK
Business Response
Josephine! we're so happy we were able to help you out! Thank you for choosing North Shore Chevrolet of Smithtown and we hope to see you again.