Good afternoon Mr. Boswell. We apologize for any extended wait time you had on Friday morning. As you recall we actually replaced the oil & filter w/a tire rotation. The average wait time for that service is one to one in a half hour. So please keep that in mind so we have confusion on your next service. Thank you for your business.
Kathy was wonderful and very engaging. She kept me notified on every step of the repairs that were being done to my truck and always made time to talk and work with me, even if it kept her past working hours. Definitely will be asking for her if/when I need future work done.
I apologize in advance for the long review but I was really happy with our experience and that says a lot considering how difficult it is to buy a car these days! After having a TERRIBLE experience at another dealership (one my family has leased / bought 5 suburbans and 2 Tahoes from over the years) We decided to call Smithtown Chevrolet. We live in Staten Island but the added traffic and time it takes to get out to LI is worth it when you feel like you’re dealing with honest sales people. The people at Smithtown Chevrolet were fantastic! I worked with James and he and his manager made the whole experience painless (which wasn’t easy as effects of the chip shortage were beginning to peak). Originally we were ready to scrap buying a new car all together and were ready to just purchase the Jeep we were currently leasing but James was so helpful and even explained how to extend our lease while we waited for our new vehicle. With the chip shortage, the potential of having to wait 4 months (or longer) for our new car made me extremely uneasy. I was worried we would be forgotten about and even planned out appropriate times to call and check in with the dealership so we didn’t get lost in the shuffle. James, however, was absolutely amazing and always one step ahead of me! He would check in every few weeks to let us know if he had any status updates (or even if he didn’t)! I never felt forgotten about! He would let me know of any vehicles that came in that were similar to the one we ordered in case we wanted to go with one of those instead. So, even while I was reading about the worsening effects of the chip shortage, and seeing pictures or passing by empty dealership lots I still felt totally confident that we were in good hands!! Not only was James great at checking in, but once our car had arrived he was on the ball with making sure all our paper work was in order: letting us know what we needed to get done, helping us figure out the best way to end our current Jeep lease and if there was any benefit to us buying it, and even hoping on conference calls to move things along! I can’t say enough about how great it was to work with James! We love Chevy trucks in my family lol, and from now on we will gladly drive the almost 2hours to Smithtown Chevrolet to work with James and the people at Smithtown Chevrolet!! We have already recommended them to 3 family’s who live in Brooklyn and Staten Island; all of whom agree the drive out is worth it to deal with honest and caring people!
Mitch Ferraro our sale agent is the absolute best! We have leased 5 cars with him and will only deal with him! You can tell he has his clients best interest at hard and won’t waste your time!! Wonderful experience
After 30 years with my BMW thought I'd better shop around for something new. Starting at Smithtown Chevrolet was the place to begin! JAMES LYON brought me to my new trail blazer and I can't believe how fortunate to have my new car but also the best in dealerships. Jim was so patient and thorough which was great; this is my first car purchase on my own. Everyone there was so efficient and pleasant and I sincerely thank all of you !!!! Sincerely!