Oliver was extremely knowledgeable of the new Bolt EUV and answered all of our questions. The whole team at Smithtown is incredible!! From Salesman Oliver, General Manager Bill, and the Finance Manager thank you for an amazing experience!!
Failed to fix my vehicle in spite of reasonable effort to attempt to do so. The representative I dealt with was rude and aggressive when I inquired what I was being charged for if my vehicle was not fixed. The dispatcher then discussed it with me and cleared up most of my questions and was very polite. In the end my vehicle is still not fixed and I'm out $185.
I found Kathy, the service representative, to be very friendly and efficient. I was under a little bit of a time constraint and she assured me my service would be completed in time and it was. I appreciate her professionalism and the attention she afforded me. Thank you.
As always, the people at the dealership made me feel good. When the coffee was ready they came and found me. I like that they stopped what they were doing and came and told me coffee was ready. When my car was done Kathy came and told me it was all done! Love the service!
I bought a 2018 Chevrolet Traverse on August 2021, the brakes installed by dealer were not OEM, we’re making noise; therefore the dealer made me buy the OEM pads and installed them for me. Not happy I had to pay $165.00 out of pocket when the car had to come with OEM pads.
As you are well aware of the vehicle was sold as a used car in July of 2021.
The vehicle was sold with new Duro-Stop pads. Nearly one year later with no safety issues at all with those brake pads that were installed at the time of delivery we honored your request to resolve the issue of a noise. As per your approvel along with management team approvel we paid the labor and you paid for the pads. So sorry to hear after the matter you're totally not satisfied with the agreement we had.