Everyone at the dealership was very friendly from the service advisor Jessica to the service tech. They took great care of my Silverado and I look forward to visiting the dealership again to lease another in a few months.
This was a fairly light visit. My older Camaro SS got the need inspection. I asked to have the clutch fluid checked as well; it was fine with no fluid change needed at present. Service Manager Fran knows me well and gave me a warm welcome. Advisor Mary (wearing her mask, thank you) handled my service request in a friendly and expeditious manner as usual. Dave, who has worked on my cars for years answered my questions specifically about the clutch fluid issue and also about the sporadic problems I'm having with the key fobs, including the fob I switched over to. We worked out a strategy to eventually determine if the issue is within the car itself. He always looks out for what my cars need! I spoke to GM Parts Specialist Greg Anthony about getting another fob for my twenty years old SS. He was friendly, professional and very willing to help. He can get one and we have a plan for my next visit. It was a very good customer experience as usual.
The process of 4 hours to purchase a new car was crazy long time. Another issueI is I didn't received my bill of sale when receiving my final documents. The loan officer didn't explained when signing the auto finance agreement how things were calculated. Example: I was told by trading in my Toyota tacoma it would reduce my sales tax. That was not true, a lie. I was charged sales tax on the full purchase of new vehicle up front. I would not do a trade in again.
They advised a shuttle could be arranged for car drop off since they don���t give loaner cars until after they diagnose an issue that will take 48 hours to fix & then didn���t have a shuttle rrunning at the appointment time they gave me. My son (who dropped off the car) had to walk back to his job. The dealership called me at 5:30 to say ���because we dropped it off so late they couldn���t look at it��� -then why did you give me a 1:30 appointment if that wasn���t enough time? After being without a car for 2 days they tell me they just had to clean the key because they couldn���t replicate the problem & then charged me $80 to do it because ���adjustments aren���t under warranty���. When I pressed about the intermittency of the problem-the known issues with keys getting stuck in the ignition that you can find reported online & what would happen should it occur again I was told to leave the key in the car that can���t be locked when the key is in the ignition & call a tow truck to bring it back into them. I hadn���t had a Chevy in over 20 years and am in love with my Camaro (bought at Atlantic Chevrolet) but couldn���t have been more dissatisfied with how this was handled.
Was a little disappointed when I was told I would be paying one amount and when I got there to pick up the car there was an extra $500 fee. It seems as though car dealerships are always hiding things and sneaky about their prices. Disappointed
From the time I entered the service department I was greeted and helped immediately, the repaired my truck and checked everything to make sure everything was in working order. I couldn���t be more please with SmithtownChevy. Thank you to all...
Overall feel I got a good deal on the vehicle I���m leasing. Sales team could have been a lot clearer when explaining the total due at signing. I was told a certain number, but was way more when I got there. The sales manager was able to negotiate it, but I still feel uneasy about it.