Confirmed Service Customer
I was mostly dealing with Danielle Lux To start I was trying to tell her the oil issue I was having with my car. It’s been burning through oil and i have been having to not only add oil to my car but also get oil changes around 1,500 before I’m even due because of on oil in my car. She said because it’s not actively leaking there was nothing they can do. I find this hard to believe. My next issue came when it was time to pick up my car. I knew the service area closed at 3:00pm. At 2:00pm I called about my car because I never heard anything. I simple asked what the status was and Danielle was once again rude and said she tried calling me and left me a voice mail. I checked all my calls and voice mails and didn’t receive anything. I then received a second call saying I called about my points and don’t have any. 1- I never called about my points. And 2- at that time I had over 7000 points. Fast-forward 30 minutes and I rushed to get to the service area before they closed. When I got there, I asked Danielle again if they looked into my oil issue and she very rudely said there’s nothing we could do just bring it back another. She told me that she looked into my points after we talked on the phone and I had no points. I informed her we didn’t talk on the phone about my points because I never called to ask about them and then I did have seven points. When I had pulled up my app, however it did say that I had zero points, but it also indicated that someone had removed all of the points from my account that same day. I showed her on the app and she said that was impossible because she never touched them. Not wanting to argue I paid my bill, received my keys and went out to locate my car, which they told me was right on the side of the building. Much to my surprise I could not find my car anywhere and had to go back inside for someone to retrieve my car from the back parking lot. On my way home I called the customer service line to inquire about why all of the points were removed from, my account when Danielle had said, she never touched them. After customer service so nicely looking into it they informed me that Danielle indeed removed all of the points from my account. That next day I received a phone call from Danielle again saying that I made a mistake and overpaid and they owed me $76 back. Mind you this was the exact amount of points on my account. Here we are two weeks after my oil change I have driven about 250 miles and my oil level is already down 10%. Clearly there is an issue with the oil in my car to which I keep telling them about and being ignored. The rudeness of the workers I had to deal with at this location was unacceptable. My car is also a lease so for them to not even bother looking into the issue will only hurt themselves because I will be returning a car with almost no miles on it less than a year.
Carissa-Ann L.
STONY BROOK,
NY
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Cathy was a pleasure to deal with she was professional, friendly, and efficient.
Confirmed Service Customer
My service advisor Kathy was great to work with. She was very knowledgeable
Confirmed Service Customer
All personnel are extremely friendly and efficient. Dealership is clean and comfortable. Coffee and rolls with cream cheese or butter. Thanks North Sh...
Confirmed Service Customer
Since October was having issues with our 2023 Traverse, they worked with me fully and stayed committed to finding what was wrong, even after Corporate...
Confirmed Service Customer
From making the appointment to confirming it with Patti your service deot is top notch. Danielke Lux handled my truck and info Kathy made sure I was b...
Confirmed Service Customer
Great!! Cathy A., our service writer, was extremely helpful. We called on Friday because we had to drive to a funeral in Florida and she got us in on ...