Confirmed Service Customer
Overall a good experience but I only needed an annual State Inspection done which I have often driven into gas stations to complete in 10 minutes or less. I decided to have Chevy accomplish this for me so I made an appointment online. When I arrived at my appointment time, my Service Rep asked if I would be waiting for me vehicle. Of course, that was my plan. She then told me that online appointments are NOT waiting appointments. I didn't recall seeing that when I made my online appointment. Why should making an online appointment be different than calling Service to make an appointment? The bottom line is, I only had to wait about 30 minutes so it all worked out okay. Still--it seems that for quick things like an inspection or oil change, a customer should be able to make an appointment online where they are given a time block when the vehicle can actually get in to be serviced so the customer can wait in the waiting area rather than having to get a cab both ways to get home and get back for a procedure which shouldn't take more than 30 minutes.
David L.
HOLBROOK,
NY
Business Response
David, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (631) 265-6000 at your earliest convenience to discuss how we can turn this experience into a positive one.
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