That's what we like to hear, Thomas! Customer service is our top priority and we are delighted that you had a stress-free car buying experience with us. We really appreciate your business and please don't hesitate to let us know if there is anything else that we can assist you with. We hope you are loving your new Equinox!
James was an excellent salesman. My time with him was spent efficiently and my purchase was completed without any surprises. He has exemplary inter-personal skills and is a huge credit to the dealership.
Thanks for taking the time to share your feedback with us, Tim! James is a huge asset to our dealership and we will be sure to share your kind words with him. We're so pleased to hear that you had an efficient and stress-free car buying experience here at Chevrolet of Smithtown. Please don't hesitate to let us know if there is anything else that we can help you with & enjoy your new Traverse!
Everything was fine until I was told I had to pay for the oil change and I explained that I pay the extra 15 months when I leased the 2015 vehicle. In August 2016, I brought the business card in that Sale rep. and financial person signed the card stating I have 39 months service plan. Dan was suppose marked that in the computer which I found out he didn't. Now I have to go back and get my refund since I made sure I kept the original business card. Meanwhile I have lot of things going on with my parents that I have to go out of my way to get a refund which if Dan did his job the right way, I would have not worry about the refund and getting there. Which I think it should be marked on your original paperwork that you brought the extended year and 3 months and put ii in the computer another person could have lost the business card and than that person will be paying double. I never had this experience since I have been buying or leasing
since 1992 with Chevrolet and Nancy (sales rep). Since right now I am under so much
stress, this could change my mind about taking out extended items.
Kathleen, thank you for your excellent feedback. We appreciate your patience and understanding with our team. Your feedback helps us see areas of improvement, and we are always looking to find ways to provide even better customer service. We appreciate your business and hope you'll be back to see us again.
Brought my vehicle in for inspection and was told I wouldn't pass due to my tints in the front of my car. I told the technician not to remove them as I would take the car some place else but then was told that he had already removed my inspection sticker. He basically had me by the ----- because how was I to drive my car without any kind of inspection being on the windshield. I was not told I was going to be charged labor just to remove 2 tints off my front windows. $150 dollars later I'm extremely disappointed and do not know if I will return for service. I understand its illegal now for tints on the car but the technician should've realized there was tints on the car when pulling the car into the bey before pulling off my inspection sticker. I was robbed because I could've had my husband take off the tints and return for inspection later on, but how could one do that when the inspection sticker had already been pulled off my car. What should've cost me $10 dollars cost me $150 dollars and I'm extremely upset over it. Not worth going here.
Christopher, we understand that this situation can be frustrating. We would like to hear more from you, so please contact Oscar Guerra, our Customer Relations Manager, at 631-265-6000. He will be able to help you out. Thank you!
I have been going here for the past few years. I have always had a good experience going there. I have had Amanda helping me and she is always a pleasure to deal with. I will continue to bring my truck in to be serviced as long as my lease id there. Everyone one has been a pleasure to work with.
Thanks John Ross
Thank you so much, John! We're happy to hear you've had great visits with us and we appreciate your continued loyalty. It's always a pleasure to work with you. If there is anything we can do to make your visit truly a five-star experience, we'd love to hear your feedback! Thanks again!
Three things were done, Oil change , inspection, and the attachment of the GPS/ Sirrus box to the windshield.
The oil change and inspection went fine.
The box fell back off the next morning.
This is not why I gave such a poor rating.
It was the attitude and the way I was spoken too by the girl who called me and the repair manager.
I have made multiple purchases and leases from this dealership and planned to not only exchange my lease when it came up but also trade in my SS Camaro for a newer model.
Neither of these will happen now.
The people who work at the dealership and are paid to repair the cars should keep their opinions to themselves, For me to listen to someone call me and scold me about the condition of my truck and how if 'she had a truck , especially like this one , I would take better care of it'
Really, is she aware that she has a job because of the customers who come there and lease vehicles?
I explained this to the sales manager on duty ( Tom , i think) that evening when I picked the truck up and was assured that he was going to speak with them and make sure he would get back to me. He said its important to him that and that he wants to see if he can make me happy because he would not want to lose my business.
Never heard from anyone. Not expecting to................
Lets see what this gets me , Marco D'Alessandro 516-779-1227
Thank you for sharing your experience, Marco. We certainly do not want to lose your business and we always hope that our customers return after a good experience with our dealership. We will have someone contact you shortly. Thank you again for voicing your concerns � we will talk to you soon.
I bought my pre-owned 2015 Suburban from Huntington Chevrolet on September 9, 2016, certified 2 years, 4 year GM warranty. After the absolutely horrible experience I had there while purchasing it/having it serviced, I swore I'd never set foot in their door again and thankfully am able to bring it to Smithtown Chevrolet where appointments are easy to make/change, everyone is always so pleasant, the lounge is nice and clean, the restroom is nice and clean. I used a $5 bill to purchase a $1 water bottle from the vending machine and didn't receive my change...well a few days ago I received that $4 change in cash in the mail thanks to Phylis. Always a pleasant experience at Smithtown Chevrolet (we've been bringing our leased (again from Huntington Chevrolet) Impala there for service/oil changes since we got it May 2014). While everyone is nice and helpful, Angela is THE BEST!!!
Thank you for your kind words, Barbara! We're glad we've been able to provide such consistently top-notch service and customer care for you. We do our best to go above and beyond for our guests. We appreciate your loyalty and look forward to working with you again soon!
Thank you for taking the time to share your feedback, Rosario! We appreciate hearing from you about your experience with us. If you have any questions, or if there is anything else we can do for you, don't hesitate to reach out!
Thank you for taking the time to share your experience with us! We take customer feedback very seriously and work to continuously provide the best service to all of our customers. We really appreciate your business and hope to see you back at Chevrolet of Smithtown. Have a great day!
Both my husband and I remember the salesperson telling us that we had free oil change and tire rotation for the life of the lease... I was told something different when I went there on the 31st. I would not have paid 50.dollars for a stupid oil change had I known that I was once again told something that is just not true... the Chevy sales people have a history of doing that... I really thought that this dealership was different... guess not. I am going to Ford when my lease is up..